Shipping Policy
Standard shipping is $6.99 per order. Most orders leave our facility within 1-1 business days and typically arrive in 2-5 business days. The details below explain what happens from checkout to delivery.
| Shipping method | Handling | Transit | Fee |
|---|---|---|---|
| Standard | 1-1 business days | 2-5 business days | $6.99 per order |
1. What happens after you order
- Payment authorization: processing starts only after your payment is authorized (business days only).
- Handling: we prepare your items within 1-1 business days.
- Dispatch: your parcel is handed to the carrier and a label is created.
- Tracking: you receive a tracking email after dispatch; the carrier may take 24-48 hours to show the first scan.
- Delivery: most orders arrive in 2-5 business days. Delivery dates are not guaranteed.
2. Order processing
Orders begin processing after payment authorization. Processing occurs on business days only.
3. Standard handling time
The standard handling time is 1-1 business days.
4. Standard transit time
The standard transit time is 2-5 business days.
5. Standard shipping fee
The standard shipping fee is $6.99 per order.
6. Destination availability
We ship to most addresses within our carriers’ service areas. If an address cannot be serviced, we will contact you to update the address or cancel the order before shipment.
7. Split shipments
Items in the same order may ship separately for faster delivery or stock reasons. If your order is split, each parcel will have its own tracking number and email update.
8. Tracking updates
Tracking details are emailed after dispatch. Please allow 24-48 hours for the carrier to register the first scan and show movement.
9. Possible delays
Delays can occur due to weather events, carrier capacity issues, or customs inspections (when applicable). These situations are outside our control and may extend delivery times.
10. Accurate address responsibility
Please review your shipping address at checkout. Incorrect or incomplete addresses can cause delays or failed delivery.
11. Lost or damaged packages
If your package arrives damaged or appears lost, contact us within 7 days. Include your order number and clear photos (for damage) so we can assist and work with the carrier.
12. Contact
Email: [email protected]
Business address: Xuân Thượng 1, Phúc Thắng, TP. Phúc Yên, Vĩnh Phúc
In short: $6.99 per order, 1-1 business days to handle, and 2-5 business days in transit—plus tracking by email and help from our team if anything goes off-route.