Returns & Refund Policy
Your satisfaction is our priority.
Return Eligibility
We want you to be completely happy with your purchase from Pvdhorst. If you are not satisfied, you may return eligible items within 30 days of receiving your order.
To be eligible for a return:
- Items must be in their original, unused, and unwashed condition.
- Items must have all original tags and packaging intact.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
- Personalized or customized products.
- Gift cards.
- Items marked as "Final Sale".
The Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Shipping Costs: Please note that original shipping fees are non-refundable. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will work quickly to resolve the issue by providing a replacement or a full refund at no additional cost to you.
How to Initiate a Return
To start your return process, please send an email to [email protected] with your order number and the reason for your return. Our support team will guide you through the next steps.