Privacy Policy

13 — our site is not directed to children under 13.

We collect only the information needed to process your order and run a smooth shopping experience. This page explains what data we collect, why we use it, who we share it with, and the choices you have. It applies to pvdhorst.com and related services operated by Pvdhorst.

Summary

• We collect identity, contact, order, and technical data so we can fulfill purchases and improve our store.
• We share data with payment processors (PayPal, Stripe, Airwallex), shipping carriers, analytics providers, and legal authorities when required.
• Essential cookies run the site; analytics and optional marketing cookies help us measure and improve.
• You can access, correct, delete your data, and opt out of marketing. Contact [email protected].

1. What personal data we collect

We collect the basics to get your order to you and keep our website working well.

• Identity and contact details: name, email address, billing and shipping addresses.
• Order and transaction details: items purchased, order numbers, totals, chosen payment method (PayPal, credit/debit cards via Stripe or Airwallex), payment status.
• Delivery details: information needed to ship your order (recipient name, address, and delivery instructions you provide).
• Communications: messages you send to our support team and your marketing preferences.
• Technical and usage data: device and browser information, IP address, and site interaction data collected via cookies or similar tools to keep the site secure and functional.

2. Why we process your data

We use your data to serve you, protect you, and meet our legal duties.

• Order fulfillment: to confirm, prepare, ship, and deliver your purchases.
• Customer support: to answer questions, handle returns, and provide updates.
• Payments and fraud prevention: to process payments securely and detect suspicious activity.
• Legal and compliance: to maintain tax and accounting records and comply with lawful requests.
• Analytics and improvements: to understand site performance and improve our products and services.
• Marketing (optional): to send offers or recommendations if you choose to receive them; you can unsubscribe anytime.

3. Cookies and similar technologies

Cookies help our site function and improve. You control most cookies in your browser settings.

• Essential cookies: required for core features like cart, checkout, and security. These cannot be switched off.
• Analytics cookies: help us measure traffic and site performance so we can make the experience better.
• Optional marketing cookies: may personalize content or measure marketing performance. These are optional and can be disabled.

4. When and with whom we share data

We share data only with service partners who help run our store or when the law requires it.

• Payment processors: PayPal, Stripe, and Airwallex process your payments and help prevent fraud.
• Shipping carriers: trusted carriers use delivery details to get your order to you.
• Analytics providers: services that help us understand site usage and improve performance.
• Professional or technical service providers: partners who support website hosting, security, and maintenance.
• Legal and compliance: authorities or parties when we must share data to comply with the law or protect rights and safety.

5. Data retention

We keep your data only as long as it’s needed for the purposes above.

• Orders and transactions: retained for the period required to complete your purchase and meet tax, accounting, and legal obligations.
• Support records: kept as long as needed to resolve your request and for quality assurance.
• Analytics data: retained for a reasonable period to analyze trends and improve services.
• Deletion: when data is no longer needed, we delete or anonymize it in a secure manner.

6. Your privacy rights

You have choices about your information, and we’re here to help you use them.

• Access and portability: request a copy of your personal data.
• Correction: update inaccurate or incomplete information.
• Deletion: ask us to delete your data when it’s no longer needed or when the law requires.
• Objection and restriction: object to certain processing or request limits on how we use your data.
• Marketing opt-out: stop marketing emails anytime using the unsubscribe instructions in our emails or by contacting us.

California (CCPA/CPRA) notice

California residents have the right to know, correct, and delete certain personal information and to opt out of certain data sharing that may be considered “sharing” for cross-context behavioral advertising. You can exercise these rights by contacting us at [email protected].

EEA/UK (GDPR) notice

If you are in the EEA or UK, you may have rights under GDPR, including access, rectification, erasure, restriction, objection, and data portability. Where we rely on consent, you can withdraw it at any time. You also have the right to lodge a complaint with your local supervisory authority.

7. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.

8. How to contact us about privacy

If you have questions or want to make a privacy request, contact us:

• Email: [email protected]
• Address: Xuân Thượng 1, Phúc Thắng, TP. Phúc Yên, Vĩnh Phúc

9. Effective date

This policy is effective on the date this page is published and may be updated as our practices evolve.

Wrap-up

In short: we use your information to process orders, support you, keep our site secure, and improve over time. We share data only with essential partners like payment processors, shipping carriers, and analytics providers, or when the law requires it. For any privacy question, email [email protected].