Cancellation Policy
You have 2 hours to cancel your order after placing it.
We move fast—our handling time is 1-1 business days—so please act quickly if you need to change your order. Below explains your window, what happens once processing starts, and exactly how to request a cancellation.
1. Your cancellation window (2 hours)
You may request a cancellation within 2 hours of placing your order. After 2 hours, your order may already be moving into processing and a cancellation is no longer guaranteed.
2. When processing begins
Once an order enters processing or ships, we can’t promise cancellation. We’ll do our best to help, but you may need to wait for delivery and request a return instead.
| Order status | What we can do | Refund timing |
|---|---|---|
| Within 2 hours of purchase | Cancel the order and confirm by email | Refund issued within 5-7 business days; your bank may post it in 5-10 business days |
| Processing or shipped | Attempt to intercept (not guaranteed). If delivered, you can request a return within 30 days of delivery. | For returns, refunds are processed 5-7 business days after we receive and inspect the item |
3. How to request a cancellation
- Email [email protected] within 2 hours of placing your order.
- Use the subject line: “Cancellation Request”.
- Include your order number, full name, and shipping address used at checkout.
- Tell us what you want to cancel (entire order or specific items) and the reason.
We’ll reply to confirm whether your order is still eligible. If it has already entered processing, we’ll outline next steps.
4. Refunds for approved cancellations
- Method: Refunds are sent to your original payment method in USD.
- Timing: We issue refunds within 5-7 business days of approval; your bank or card issuer may take an additional 5-10 business days to post the credit.
- Fees: No restocking fee.
- Shipping: Original shipping charges are refunded only when Pvdhorst is at fault.
5. Shipping address responsibility
Please double-check your shipping address before payment. Because handling starts quickly, address changes may not be possible once processing begins. If an order ships to an incorrect or incomplete address provided at checkout, we may be unable to cancel it, and any additional shipping or return costs may apply. Original shipping charges are refunded only when Pvdhorst is at fault.
Quick recap: You have a 2-hour window to cancel. After that, we’ll try to help but can’t guarantee cancellation once processing starts. For help, email [email protected]. Our business address is Xuân Thượng 1, Phúc Thắng, TP. Phúc Yên, Vĩnh Phúc.